Shipping & Delivery

Your order will be sent from Brisbane, Queensland, to your doorstep with care and efficiency.

Dispatch Time

After your payment is completed, we'll have your goods on their way within 24-48 hours (excluding weekends and QLD public holidays).

Delivery Time

Most capital cities can expect delivery within 3-10 working days. If you're in a regional area, it may take a bit longer. Please make sure someone's available to sign for your package. If you don't receive your order within the expected time frame, reach out to our web sales team via the contact us page. Occasionally, weather or busy times like holidays can cause delays.

Authority To Leave (ATL)

If no one's around to sign for the goods at your address, the courier might leave the parcel in a safe spot on your premises. Just remember, we can't be responsible for any stolen packages in this case.

Tracking

You'll receive an email with a tracking number from the courier. Use it to keep tabs on your shipment and ensure someone's there to sign for it.

Remote Deliveries

If you're in a remote area, sometimes deliveries might go to a collection point or depot in the nearest main town.

International Shoppers

Sorry, but our online shopping is currently available only for our lovely customers in Australia. If you're an international shopper, we welcome your product inquiries. Please get in touch with our web sales team via the contact us page.

Oversized Goods

For big or oversized items, our shipping charges are based on the actual size and weight of the product. This means that there might be additional charges for orders with bulky or oversized products.

Stock Availability

If you order an item that's temporarily out of stock or on backorder, we'll let you know right away. We believe in transparency and will keep you informed about any potential delays.

If you have any concerns or questions please don't hesitate to drop us a message on our contact us page. We're happy to help.